How Domain Experts Create Conceptual Diagrams and Implications for Tool Design

This paper seems interesting:

http://wodenimoni.com/assets/chi-20-natural-diagramming.pdf

I like the fact that there are many quotes. Some of them ring just so true:

“I’m willing to put in the effort, but it’s like 20% of the time is that, and like 80% of the time is fighting with LATEX.”

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